Two addresses, and which one to use

Support runs 24 hours a day, every day.

• support@jacksclub.io - accounts, payments, bonuses, games, sportsbook queries and anything technical

• marketing@jacksclub.io - partnership proposals, affiliate enquiries and media requests

Send an account query to marketing and it gets forwarded, which costs you a reply cycle. Send it to support and it lands with the people who can act on it.

What to include so the first reply is the useful one

Most back and forth is caused by a missing detail rather than a hard problem. Include these and you will usually get an answer instead of a question:

• Your username, never your password

• For a payment: the coin, the amount, the approximate time, and the transaction hash if you have it

• For a game: the game name, the provider and roughly when the round happened

• For a bonus: which promotion, and where you are stuck

• For anything technical: your device, your browser, and a screenshot

Support will never ask you for your password. If a message claiming to be from Jacks Club asks for one, it is not from us, and forwarding it to support@jacksclub.io helps us shut it down.

Accounts

The team can help with registration, login problems, password resets, updating your details, two factor authentication, verification requests, security concerns and account restrictions. Two factor is worth turning on before you need it rather than after.

Deposits and withdrawals

Jacks Club is crypto only. Deposits and withdrawals run in Bitcoin, Ethereum, Litecoin, USDT, USDC, XRP, TRON, TON and Solana, with no cards and no bank transfers anywhere in the process.

Support can help with supported coins and networks, transaction times, pending or delayed transfers, and payment processing generally. If a deposit has not appeared, the transaction hash is the fastest route to an answer, because it lets the team look the transfer up directly rather than search for it.

One common cause of a stuck deposit is worth knowing in advance: sending a coin on the wrong network. Check the network on the deposit screen matches the one you are sending from before you confirm.

Games

Questions about slots, blackjack, roulette, baccarat, live casino tables, game shows, poker style games and the 14 in house games all go to support, along with game rules, round histories and anything that did not behave as expected.

For the in house games you can check a result yourself before you raise it. Every round is provably fair, and the provably fair overview explains how to verify an outcome against the server seed, your client seed and the nonce.

Bonuses and the VIP Club

Support can explain the terms on any promotion: the deposit bonus across your first four deposits, rakeback, the hourly reload, Level Up rewards, weekly and monthly bonuses, cashback, the Daily Race and Weekly Raffle, tournament rules, wagering requirements and eligibility.

Wagering requirements are the part worth asking about before you claim rather than after. VIP Club questions also come here, and from the upper tiers your account manager handles them directly.

Sportsbook

The sportsbook covers 36 sports and 191 soccer competitions, from the Premier League and Serie A to the NFL, NBA, WNBA, tennis, cricket, ice hockey, boxing, MMA, snooker, darts, table tennis and esports. Support can help with how a market works, when a bet settles, in play issues and sportsbook promotions.

Settlement timing is the most common query, and it varies by sport and by market rather than by a single site wide rule.

Responsible gaming

Deposit limits, cooling off periods and self exclusion are all available from your account settings, and support will set any of them up for you if you would rather not do it yourself. You do not need to explain why, and nobody will try to talk you out of it.

If you are not sure which tool fits your situation, ask and the team will walk through what each one does and point you to external support services where that is the better answer.

Before you write

A fair number of questions are already answered on the site. The bonuses page carries the full promotion terms, VIP Club lists all ten tiers and their thresholds, the provably fair overview covers verification, and the terms and conditions cover the rest. Checking first is often faster than waiting on a reply.

If it is not there, write in. Jacks Club operates under licence ALSI-202507028-FI2, held by Spades Limited, registration number 3-102-920955, and you must be 18 or over to hold an account.